Worcester - onsite
$60K
Admissions Assistant
Reception and Communication
- Welcome and assist all visitors, including those with scheduled appointments for tours and meetings.
- Manage incoming phone calls and email inquiries, providing information to prospective applicants, consultants, and representatives.
- Coordinate visitor appointments and maintain the office's master calendar.
- Prepare and distribute informational materials, including letters and packets for inquiries, accepted students, and financial aid processes.
Records and Data Management
- Maintain office records and ensure the accuracy of data in the admissions database (e.g., Blackbaud or similar).
- Process inquiries and assign them to appropriate team members.
- Schedule interviews, events, and open house sessions in the database.
- Import application data and assign fee waivers as needed.
- Handle mail processing and route items to the appropriate recipients.
- Assist families with login and navigation of online portals.
- Generate reports reflecting office activities and fulfill district reporting requirements.
- Manage and update student records, including international student documentation and transcripts.
- Process withdrawal or status change forms for students.
Administrative and Event Support
- Manage office supplies and process related purchase orders.
- Supervise and assign tasks to student workers supporting the office.
- Assist in planning and organizing events such as open houses and revisit days, including managing attendee lists, badges, refreshments, and facilities requests.
General Qualifications
- A welcoming and professional demeanor with excellent interpersonal skills.
- Strong organizational abilities and capacity to handle multiple tasks simultaneously.
- High level of discretion and confidentiality.
- Proven ability to deliver exceptional customer service and work independently within a collaborative environment.
- Experience in office settings and familiarity with customer-focused roles preferred.
